Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") form a binding agreement between you and CompleteISO ("we", "us", or "our") regarding your access to and use of our website at completeiso.com, our application at app.completeiso.com, and related products, support, and services (together, the "Services").

By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

If you do not agree to these Terms, you must not use the Services.

2. Description of the Services

CompleteISO provides software and related services to help organisations manage ISO and related compliance programmes, including tools for documentation, control mapping, evidence management, audit readiness, and AI-assisted workflows.

We may update, modify, or discontinue features of the Services from time to time. We will use reasonable efforts to avoid material adverse changes to core functionality during an active subscription period, except where required for security, legal compliance, or operational reasons.

3. Accounts and eligibility

You must provide accurate, current, and complete information when creating an account and keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us promptly at support@completeiso.com if you suspect unauthorised access to your account.

The Services are intended for business use. You must be at least 18 years old and legally able to enter into contracts to use the Services.

4. Subscriptions, fees, and payment

Access to some or all of the Services may require a paid subscription. Fees, billing cycles, and plan features are described on our website or in an order form or statement of work agreed with you.

• Subscription fees are payable in advance unless otherwise agreed in writing.
• Fees are exclusive of applicable taxes, which you are responsible for paying where required.
• Except where required by law or expressly stated in your agreement, fees are non-refundable.
• We may change pricing for renewals by giving reasonable notice before your next billing period.

Failure to pay amounts when due may result in suspension or termination of access to the Services.

5. Acceptable use

You agree not to, and not to permit others to:

• Use the Services in violation of applicable law or regulation
• Upload or transmit unlawful, infringing, harmful, or offensive content
• Attempt to gain unauthorised access to the Services, other accounts, or related systems
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or attempt to extract source code except where permitted by law
• Use the Services to build a competing product or service, or for benchmarking or comparative analysis without our prior written consent
• Resell, sublicense, or provide the Services to third parties except as expressly permitted in your plan or agreement

We may investigate violations and suspend or terminate access where we reasonably believe these Terms have been breached.

6. Your content and data

You retain ownership of content, records, and other data you submit to the Services ("Customer Data"). You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Services and as otherwise described in our Privacy Policy.

You are responsible for Customer Data and for ensuring that you have all rights necessary to submit it and to grant the licence above. You must not submit content that infringes third-party rights or violates applicable law.

We may remove or disable access to content that we reasonably believe violates these Terms or applicable law.

7. Intellectual property

We and our licensors own all rights, title, and interest in the Services, including software, designs, documentation, branding, and other materials we provide. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

You may not use our name, logos, or trademarks without our prior written consent, except as necessary to identify CompleteISO as the provider of the Services in accordance with any brand guidelines we publish.

8. Confidentiality

Each party may receive confidential information from the other in connection with the Services. The receiving party will use the other party's confidential information only to perform under these Terms and will protect it using reasonable care, at least equivalent to the care it uses for its own confidential information.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, or rightfully received from a third party without restriction.

9. Third-party services

The Services may integrate with or link to third-party products or services. We do not control and are not responsible for third-party services. Your use of them is at your own risk and may be subject to separate terms and privacy policies.

10. Disclaimers

The Services are provided for compliance management and informational purposes. CompleteISO does not provide legal, audit, certification, or professional advisory services unless expressly agreed in a separate written engagement.

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that use of the Services will result in certification, audit success, or regulatory approval.

11. Limitation of liability

To the fullest extent permitted by law, neither CompleteISO nor its directors, employees, agents, or suppliers will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Services or these Terms.

Our total aggregate liability arising out of or related to the Services or these Terms will not exceed the greater of (a) the fees paid by you to us for the Services in the twelve months before the event giving rise to liability, or (b) one hundred pounds sterling (£100), except where liability cannot be limited under applicable law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

12. Indemnity

You will defend, indemnify, and hold harmless CompleteISO and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your Customer Data, or your violation of these Terms or applicable law, except to the extent caused by our breach of these Terms or negligence.

13. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, or if continued provision would create legal or security risk.

Upon termination, your right to access the Services ends. We may retain and use Customer Data as described in our Privacy Policy and applicable agreements. You are responsible for exporting any Customer Data you wish to retain before termination where self-service export is available.

Sections that by their nature should survive termination will continue to apply, including ownership, confidentiality, disclaimers, limitation of liability, and indemnity.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and revise the "Last updated" date. Where appropriate, we will provide additional notice through the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms, except where mandatory law in your jurisdiction provides otherwise.

16. General

• Entire agreement — These Terms, together with any applicable order form, data processing terms, and our Privacy Policy, constitute the entire agreement regarding the Services unless otherwise agreed in writing.
• Assignment — You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability — If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
• No waiver — Failure to enforce any provision is not a waiver of our right to do so later.

17. Contact us

If you have questions about these Terms, contact:

CompleteISO — Legal
Email: legal@completeiso.com
Support: support@completeiso.com
General enquiries: Contact Us